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CUSTOMER SERVICE

We recommend you service your Ortal fireplace annually to maintain its efficiency and safety.

Depending on the surrounding environment of your Ortal fireplace, we recommend service as follows:

  • Fireplaces installed in commercial or public spaces should be serviced: every 3 months
  • Fireplaces installed in climates near to the ocean, or similar humid conditions where it is more prone to corrosion build up should be serviced: semi-annual (every 6 months)
  • Fireplaces installed in residential applications should be serviced yearly.

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